MOST items listed on this site are READY TO SHIP, unless the listing indicates otherwise. Non-custom orders are shipped out via USPS within 7-10 business days of payment received unless sizing adjustments are needed. Because of our rural location, shipping labels are printed in-studio and packages are dropped off 1-2 days a week at the post office (typically Tuesday and Friday, but days may vary based on work schedules). 

Items which are labeled "MADE TO ORDER" will be entered into our production queue once the order and payment are received. Please take note of the item description for each of those listings for an estimated production time frame. I will try my best to get items made and shipped in the shorter end of the window, but please bear in mind that I work a very demanding and stressful "day job" at an animal shelter that can affect my productivity. If you need a "MADE TO ORDER" item by a certain deadline, please contact me ahead of purchase to ensure that it is possible.

Shipping prices are calculated by weight and start at $5.50 to US addresses and $16.00 to Canada. We will consider shipping to other locations, but you must send a message first to discuss prices.

Nocturne's Armoire accepts payment by all major credit cards through Paypal and Stripe. We also accept "Pay in 4" payments via Klarna for qualified users directly in the checkout. 

If you use any of the following other "Pay in 4" apps, you can order on our website using their "one time use card" or "pay anywhere" options through each indiviual app: Zip (formerly Quadpay), Zilch, Sezzle Anywhere

The "Pay on Pickup" option is for local, established customers only. Please message prior to choosing this option if we have not already discussed your pending purchase. If you choose "Pay on Pickup" at checkout when it does not apply to you, we will reach out to you for payment one time within 24 hours of order received. If order total is not paid promptly, your order will be cancelled. Repeat offenders will be blocked from future purchasing.

Any current temporary coupon codes will be displayed on the top bar of the website, as well as on our social media. The backend design of this website only allows for one coupon code to be entered at checkout when placing an order.

Members of our V.I.F. (Very Important Fiends) Facebook group have access to a 15% off permanent coupon code that can be used at any time. You can request to join the group HERE - make sure to answer the entry question or your access request will be denied.

Coupon codes are not applicable towards the purchase of the following: Gift Certificates, Happy Mail, Countdown Boxes, Mystery Boxes, Tip Your Artist

Gift certificates are available for purchase starting at $10.00 and redeemable on this website. If you need a different value than one that is shown, please send a message through the contact page and we will get that set up for you. 

Gift certificates will be emailed to you or the recipient, if indicated, within 24 hours following purchase. Each certificate will contain a unique redemption code to be typed in the "coupon code" section at checkout for the chosen amount off your total purchase. If you do not use the entire total on your purchase, the remaining balance for your code will be adjusted until the total is depleted.

If you are purchasing a gift certificate as a gift for someone else, please include their name and email address in the comments at checkout if you wish to have it sent directly to the recipient.

The backend design of this website does not allow for more than one coupon code to be applied on the same order. If you use a gift certificate, you will not be able to also use any current discount codes for your order.

The "Available for Pick Up" option is for local, established customers only. We will reach out to you once your order is ready to set up a day and time for you to pick up your order. For the safety of all involved, if we have never met in person before, then this option is not for you. 

If you choose the pick up option at checkout when it does not apply to you, we will reach out to you for payment of shipping fees one time within 24 hours of order received. If fees are not paid promptly, your order will be cancelled. Repeat offenders will be blocked from future purchasing.

Please inquire about needed alterations to any item BEFORE purchasing to insure that the changes you desire are possible.

All earring sizes listed are the TOTAL length from top to bottom of the earring, INCLUDING the post or ear wire. In most cases, we can swap out ear wires for posts or clip-ons for no extra charge. 

Necklaces and bracelets are properly measured on round mandrels--the size given reflects the INSIDE measurement of the piece with the clasp fastened. This may differ from the length of the necklace or bracelet when measured laid open from end to end--that measurement is not always accurate as the thickness and diameter of materials must be taken into account. If you require a piece in a different length than the size listed (either longer or shorter), please contact us and we will be happy to oblige if possible. There may be some instances where lengthening a piece is not possible if the materials are no longer available.

Any needed alterations will likely increase the shipping time frame for your order. 

If you are not satified with your Nocturne's Armoire purchase, please email us at nocturnesarmoire@gmail.com within 5 days of receiving your package to discuss what can be done to remedy the situation. Damaged items will be repaired or remade if possible (the original damaged item MUST be returned). Items returned for any other reason will be refunded in the form of a store credit.

DO NOT return a package without contacting us first for instructions. All returned packages must have delivery confirmation to protect both the buyer and the seller. Items must be returned with any original packaging (padded jewelry box, hang tags, etc.) and in unused/unworn condition. PLEASE NOTE--Local Health Department regulations specifically do not allow for the return of pierced earrings that have been worn.

Nocturne's Armoire makes every effort to accurately represent all items listed in the store. If you have questions regarding materials, sizing or colors, the best time to ask is BEFORE you make the purchase. Please remember that colors in photos will vary on different devices.

We are only able to accept a very limited amount of custom orders at this time. Please send a message through the contact page of this website detailing your idea and include your location and any deadlines with your request. We will consider any custom requests on a case by case basis and let you know if it is possible. Since custom requests vary so widely, completion dates and pricing will be discussed on an individual basis.  Custom orders under $100 must be paid in full before the project will be started. Custom orders of $100+ will require a 50% deposit before project will be started, with the balance due prior to shipping. 

Wholesale inquiries are always welcome. Please message us with the name, location and demographic of your store for a copy of our wholesale terms. A unique wholesale discount code will be created for your authorized buyer to enter at checkout for ordering directly from the website.

Nocturne's Armoire is proud to host a pay-it-forward program called "Secret Fiends Happy Mail". We have many long-time supporters and fans of our items who either cannot afford to purchase pieces or are going through a rough patch and could use a little pick-me-up. Happy Mail is similar to a year-round "Secret Santa", where you purchase a listing of your chosen dollar amount and we will ship a package of goodies or a gift certificate of that value (or often higher) to someone from our Secret Fiends list. 

If you would like to be included on our Secret Fiend list to possibly receive Happy Mail in the future, please join our private Facebook group The Armoire or fill out our Customer Information Form.

No prior purchase is required to be included on our Secret Fiends Happy Mail list. Being on the list does not guarantee that you will receive a Happy Mail package. The amount of packages sent out is entirely dependent on how many orders are placed for them. We will typically include something extra in Happy Mail packages at our own expense.

www.nocturnesarmoire.com Privacy Policy

Type of website: Ecommerce
Effective date: 5th day of August, 2023

www.nocturnesarmoire.com (the "Site") is owned and operated by Nocturne's Armoire. Nocturne's Armoire can be contacted at:
nocturnesarmoire@gmail.com

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;
   
2. Use of collected data;
   
3. Who has access to the data collected;
   
4. The rights of Site users; and
   
5. The Site's cookie policy.
   

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent
By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and
   
2. The collection, use, and retention of the data listed in this Privacy Policy.
   

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
   
2. Email address;
   
3. Phone number;
   
4. Address;
   
5. Payment information; and
   
6. Auto fill data.
   

This data may be collected using the following methods:

1. Creating an optional account.
   

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication and shipping.
   

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

1. Payment processor - Stripe and/or Paypal.
   

We may share the following user data with third parties:

1. Name, address, payment information.
   

We may share user data with third parties for the following purposes:

1. Collecting payments.
   

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
   
2. If it is required for any legal proceeding;
   
3. To prove or protect our legal rights; and
   
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
   

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children
We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:
Meredith Tilley
nocturnesarmoire@gmail.com

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. Creating an account to make a purchase is optional. You can opt-out by check out as a guest.
   

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We do not use cookies on our Site.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Meredith Tilley, at:
nocturnesarmoire@gmail.com

These terms and conditions (the "Terms and Conditions") govern the use of www.nocturnesarmoire.com (the "Site"). This Site is owned and operated by Nocturne's Armoire. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Nocturne's Armoire and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
   
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
   

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

• Handcrafted jewelry and accessories and gift certificates for the website.
  

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments
We accept the following payment methods on our Site:

• Credit Card;
  
• PayPal; and
  
• Debit.
  

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard delivery via USPS, with optional upgrade to Priority or Express Mail.; or
  
• Local customers may elect to pick up their items at a mutually agreed upon time..
  

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods:
Refund requests must be made within 5 days after receipt of your goods.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
DO NOT return a package without contacting us first for instructions. All returned packages must have delivery confirmation to protect both the buyer and the seller. Items must be returned with any original packaging (padded jewelry box, hang tags, etc.) and in unused/unworn condition.

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Nocturne's Armoire and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Nocturne's Armoire and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Missouri.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Nocturne's Armoire are unable to resolve any dispute through informal discussion, then you and Nocturne's Armoire agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Nocturne's Armoire.

Notwithstanding any other provision in these Terms and Conditions, you and Nocturne's Armoire agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
nocturnesarmoire@gmail.com
You can also contact us through the feedback form available on our Site.

Effective Date: 5th day of August, 2023